AP
Aussie Prize Pool

Privacy Policy

Last updated: 8/21/2025

1. Information We Collect

We collect information you provide directly to us, such as when you create an account, participate in prize pools, or contact us for support.

Personal Information:

  • Name, email address, and phone number
  • Date of birth and residential address
  • Government-issued identification for verification
  • Payment and banking information

Usage Information:

  • Device information and IP address
  • Browser type and operating system
  • Pages visited and time spent on our platform
  • Prize pool participation history
2. How We Use Your Information

We use the information we collect to:

  • Provide and maintain our prize pool services
  • Process transactions and distribute prizes
  • Verify your identity and prevent fraud
  • Communicate with you about your account and our services
  • Comply with legal and regulatory requirements
  • Improve our platform and user experience
  • Send promotional communications (with your consent)
3. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

Service Providers:

We may share information with trusted third-party service providers who assist us in operating our platform, processing payments, or providing customer support.

Legal Requirements:

We may disclose information when required by law, regulation, or legal process, or to protect the rights, property, or safety of our users or others.

Regulatory Compliance:

We may share information with gambling regulators and tax authorities as required by Australian law.

4. Data Security

We implement appropriate technical and organizational security measures to protect your personal information:

  • SSL encryption for all data transmission
  • Secure servers with restricted access
  • Regular security audits and monitoring
  • Employee training on data protection
  • Multi-factor authentication for account access

However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

5. Your Rights and Choices

Under Australian Privacy Principles, you have the right to:

  • Access: Request a copy of the personal information we hold about you
  • Correction: Request correction of inaccurate or incomplete information
  • Deletion: Request deletion of your personal information (subject to legal requirements)
  • Portability: Request transfer of your information to another service provider
  • Opt-out: Unsubscribe from marketing communications at any time

To exercise these rights, please contact us using the information provided below.

6. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our platform:

Essential Cookies:

Required for the platform to function properly, including authentication and security features.

Analytics Cookies:

Help us understand how users interact with our platform to improve our services.

Marketing Cookies:

Used to deliver relevant advertisements and track campaign effectiveness (with your consent).

You can control cookie preferences through your browser settings, but disabling certain cookies may affect platform functionality.

7. Data Retention

We retain your personal information for as long as necessary to:

  • Provide our services and maintain your account
  • Comply with legal and regulatory obligations
  • Resolve disputes and enforce our agreements
  • Prevent fraud and maintain security

Generally, we retain account information for 7 years after account closure, as required by Australian gambling regulations.

8. International Data Transfers

Your information is primarily stored and processed in Australia. If we transfer information internationally, we ensure appropriate safeguards are in place to protect your privacy rights.

9. Changes to This Privacy Policy

We may update this privacy policy from time to time. We will notify you of any material changes by posting the new policy on our website and updating the "Last updated" date.

Your continued use of our services after changes become effective constitutes acceptance of the updated policy.

10. Contact Us

If you have questions about this privacy policy or our data practices, please contact us:

Privacy Officer

Aussie Prize Pool

Email: privacy@aussieprizepool.com.au

Phone: 1800 AUSSIE (1800 287 743)

Address: Level 10, 123 Collins Street, Melbourne VIC 3000

If you are not satisfied with our response to your privacy concern, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au